Snow Queen tells the tale of a girl named Gerda (Chelsea Hobbs) who lost her mother at a very young age so has been bought up by her father. She falls in love with the bell boy named Kai. However on her birthday the snow queen (Bridget Fonda) comes to the hotel which her father owns and kidnaps Kai. Gerda then goes after Kai and follows him through the four seasons in an attempt to rescue him.